Return & Refund Policy

At Homeza.pk, your satisfaction means everything to us. If something isn’t right with your order, we’re here to help with a smooth and simple return process.

1. Eligibility for Returns

• You can request a return within 7 days of receiving your order.

• The item must be unused, undamaged, and returned in its original packaging.

• Products that have been used, altered, or damaged due to misuse are not eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Personal care items

• Opened kitchen tools or food-related products

• Items marked as “Non-Returnable” on the product page

• Clearance or sale items

3. Wrong, Damaged, or Missing Items

If you receive:

• the wrong product,

• a damaged item, or

• a package with missing parts,

Please contact us within 48 hours of delivery. We will arrange a quick replacement at no extra cost.

4. How to Request a Return

To start a return:

1. Email us at support@homeza.pk with your order number, problem description, and photos (if applicable).

2. Our team will review your request and guide you step-by-step.

3. Once approved, you will receive return instructions.

5. Refund Process

After we receive and inspect the returned item:

• Refunds are issued to your original payment method.

• Refunds are usually processed within 5–7 business days after approval.

6. Exchange Policy

If you want to exchange an item for a different product:

• You may request an exchange within 7 days of delivery.

• Exchanges depend on stock availability.

• If the new item costs more, the customer will pay the difference.

7. Shipping Costs

• Return shipping costs are the customer’s responsibility unless the product is wrong or damaged.

• If Homeza.pk is at fault, we will arrange free return pickup (in eligible locations).

8. Order Cancellation

• Orders can be cancelled before they are shipped.

• Once shipped, cancellation is not possible — you must follow the return process instead.